Terms and Conditions


Please see our cookies and privacy policy page for more information about our data collection policy.

We are committed to protecting your privacy. We will only use the information that we collect in accordance with the Data Protection Act 1998 and General Data Protection Regulation (Data Protection Act 2015).


We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy. We may use technology to track the patterns of behaviour of visitors to our site. We do not disclose any of your information to third parties. If you have any questions/comments/feedback/suggestions about privacy, you should e-mail us at

We have an effective security policy that we review regularly. All credit card details are processed online using Shopify Payments, a secure payment service which you can find out more about here:

Cancellations can be made by calling us on 07801 580117 / 07715 363523 within 48 hours of placing your initial order, the order can be cancelled with all money being returned minus the credit card charge within 30 days. Unfortunately our banking service provider makes a charge for all card transactions which we bear. In the event that you cancel the order we will refund you your money less that charge.

Payment by credit card, cheque, postal order or money order in advance of dispatch.

TITLE OF GOODS (retail customers)
Goods supplied by Brands Essence Direct to customers remain the property of the company, until paid for in full by the customer.

Orders are subject to acceptance by the company and to availability of goods and will be invoiced at prices ruling at the time of acceptance. Brands Essence Direct reserves the right to substitute products of equal or greater value to compensate for out of stock items.

Orders placed will be delivered within 28 days maximum, unless we have contacted you and agreed alternative terms. (Usually orders are dispatched within 3 working days of receipt of order as long as all goods are in stock but please allow up to 10 days, if something is out of stock we will notify you before the goods are dispatched).

Delivery is via standard Royal Mail letter post or Standard Parcel rate or an elected courier service  and delivery time is in accordance with this. Where parcels can not be delivered a calling card is  normally left and it is your responsibility to collect your items. We will always keep proof of posting/despatch however if you require an order to be sent recorded or special delivery then you will need to contact us and additional charges will apply. Otherwise goods are sent at your own risk. Someone needs to be available at the customer's elected delivery address.

Delivery charges are £4.99 for UK mainland deliveries, however additional charges may apply to remote areas of Scotland, the Highlands, various UK islands and Northern Ireland. You should contact us for overseas deliveries for a delivery quotation.

In the event of a claim needing to made please contact us via telephone: 07801 580117 / 07715 363523 or e-mail: within 48 hours of the delivery.

All goods must be checked and counted upon receipt. Any shortages must be brought to our attention firstly by email

All goods must also be checked for damage upon receipt. Any damage must also be be brought to our attention firstly by email

We will provide a full refund (including delivery charges) if the product you have selected is found to be unsuitable or if you change your mind about the product(s) within 7 working days following delivery, providing the product is returned in it’s original box, in ‘as new’ and unmarked condition complete with all packaging and accessories.

No returns will be entertained unless the above conditions are strictly adhered to. No credit or refund will be give for any goods ordered in error by the customer.No credit or refund will be given for any losses due to the incorrect storage or merchandising by the customer, of any goods supplied by Brands Essence Direct.

Please read and adhere to the care instructions that are supplied with all our products. None of the foregoing effects your statutory rights as a consumer.

If you find that you are not satisfied with any product or service please feel free to contact our customer service department at 
 We will endeavour to resolve any claim made a soon as possible.

Any mistakes in payments will be rectified as soon as possible, and at the latest within 30 days of agreeing to do so.

All goods offered by the company are guaranteed to meet statutory requirements. However, the company cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer.

We accept credit card payments with most popular cards through the Shopify Payments system.